Returns & Exchanges

At VOGRACE, we strive for perfection in every custom creation, but if you are not completely satisfied with your order, we offer a straightforward return and exchange process for eligible items. Please contact our support team within 30 days of receiving your package to initiate a claim for damaged or incorrect products.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and clear photos of the items you wish to return or exchange.

• 2.
  Review & Approval

  Our quality assurance team will review your request within 2-3 business days to determine eligibility based on our quality standards.

• 3.
  Package Your Items

  Once approved, securely pack the products in their original packaging to ensure they are protected during transit back to our facility.

• 4.
  Receive Refund or Replacement

  After we receive and inspect your returned goods, we will issue a full refund to your original payment method or ship out your replacement items.